The inclination towards standardized technical communication has increased manifolds in the past few years. In addition, the rising number of technical communication channels has unveiled new opportunities and challenges for conveying information. One of the key challenges faced by organizations is the decision regarding which authoring tool to use for publishing technical documentation.
Metapercept’s team has gained expertise in technical writing over years. We have trained staff, integrated tools, and implemented structured documentation processes in our client’s organizations. This, in turn, has enabled us to understand the documentation requirements of the clients and suggest authoring tools based on that.
Adobe’s FrameMaker and RoboHelp are the two most commonly used authoring tools we offer training and implementation services for. While choosing Adobe for their organization is not a difficult decision to make, the confusion starts when the comparison between the two authoring tools begins. In these situations, our team emphasizes the factors that influence the decision, including but not limited to:
FrameMaker and RoboHelp-Brief Comparison
For beginners, the two authoring tools might seem very similar. However, for advanced technical writers, there lie stark differences between the two.
To begin with, FrameMaker is suitable for lengthy and linked content pieces such as books whereas RoboHelp is generally preferred for short content for offering help.
Therefore, based on the length of most of the content to be published, an organization can make its decision.
Again, one of the key decisions to make is whether the information will be published online or offline. RoboHelp is more suitable for responsive HTML outputs, whereas FrameMaker generates superior level PDFs.
Hence, the choice is likely to be RoboHelp if the organization wants to publish online help and FrameMaker for offline manuals and user guides.
So, while both these tools look very similar at the beginning, they serve different purposes for different organizations. For this purpose, we offer to consult our ygclients for integrating the best tool for their documentation process.
Importance of Choosing the Best Suited Authoring Tool
At Metapercept, we understand that the wrong implementation of the documentation process can cost a considerable amount of profits to the organization. Therefore, we invest a substantial amount of time in our interactions and engagements with clients.
We start by understanding the type and purpose of the documentation. To illustrate, our rich experience in DITA-XML authoring enables us to integrate FrameMaker with the client’s organization. It helps in optimizing the content when there is room for content reuse. It further enhances consistency in documents. Similarly, when an organization needs to publish simultaneously across multiple screens, RoboHelp is referred to eliminate the need for developing the same content differently for different screens.
Time and cost are the most crucial deciding factors for the authoring tool to be used. Hence, an organization must approach experts who can understand their requirements and suggest accordingly.
Furthermore, one should also work with experts only for the integration of authoring tools and the implementation of the documentation process. Both the tools are the best in their respective fields, so the decision should be made regarding which one of the two is the best for the organization.
Using Both RoboHelp and FrameMaker
Adobe, through its Technical Communication Suite, facilitates the integration of FrameMaker and RoboHelp authoring as well as publishing. It further allows the linking of FrameMaker and RoboHelp content. Therefore, organizations whose needs are not confined to one of these tools can access both of them through this suite. Adobe has designed the suite in a way that consistency is maintained among the documents produced by both tools. To illustrate, users can map FrameMaker formats to CSS in RoboHelp.
Metapercept’s team offers a robust documentation process for authoring and publishing using both FrameMaker and RoboHelp independently as well as together. For any queries regarding training, integration, and implementation of the documentation process, reach out to our experts!