How to design and develop customer-centric Online Help?

It is easy to assume that content is the only element users care about whenever they use documentation. But such an assumption is absolutely far from reality. Design is one of the most crucial elements of any online documentation. Visually-appealing documentation such as a user guide that contains relevant images and has appropriate videos embedded in it alongside with fonts and theme that aligns with the website design is always visually appealing to users and more user-friendly!

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What Information Should Go into the Document?

Studies suggest that only 10% of data is necessary to answer everyday questions from your business operations. This is why it is important to understand the need to break down the data into usable information — it lets you create solutions efficiently and lets you get back to focusing on business.

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How to Select Document Template Design?
Template design

How to Select Document Template Design?

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We have discussed in our blogs that a smooth transition from one topic to another is necessary for structured documentation. It can be achieved by selecting a template design that suits the purpose of the document.

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DOs and DON’Ts of Structured Writing: A Complete Guide

Structured writing is a central part of the information mapping method for analyzing, organizing, and displaying knowledge in print and in the new online presentation of text and graphics. It is an approach to writing that focuses on the structure of content and it includes evaluating and defining types of content, applying and creating rules around the structure, validating the rules, and defining styles to apply to the content so you can publish it. Do you have documentation consulting requirements and wish to invest in your #documentationprocess in 2021? Don’t miss an opportunity to enhance your documentation process in the coming year! Send an email to, info@metapercept.comfor all your Technical Writing consulting and services requirements.

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Is your technical staff’s learning process keeping pace?
Technical Writing Training

Is your technical staff’s learning process keeping pace?

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Despite a plethora of education and training programs many consultants offering the corporates, most development programs are a waste of time and money! Why do the training programs fail? Because there is a fundamental problem with them! Read on to find out what this problem is and how to fix it.

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API Documentation: SOAP API or REST API?

API documentation covers every description, endpoints, parameters, etc. It gives the user an idea about the tool, without which it is highly difficult to use it. It has a direct impact on the API’s adoption.

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5 reasons why you should follow a structured documentation process.

Structured documentation can be an overwhelming process for any organization. It seems to be a herculean task for personnel whose primary focus is on other tasks and documentation just comes as a part of it. In these cases, the purpose of structured documentation is likely to be lost. Further, the centralized question remains - how to choose a structure for documentation?

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