There are many important steps, such as understanding of information design, Information architecture, interviewing SMEs, UI, and UX of product.
DITA has gained widespread adoption in the technical documentation world among companies such as Cisco, IBM (of course), Nokia, and Oracle. But DITA adoption isn’t exclusive to high tech.
Navigation in documents ensures that the reader saves time and instantly finds what is important for him/her. This helps in improving the user experience for the document. Therefore, navigation plays a crucial role in defining the user experience of structured documentation.